To renew your service, you will need to place a new order for the server you were using. In case you are unsure about the server you were using, you can provide us with either the previous order number or the BOX Portal URL that you have on your device, which should look like http://?. Alternatively, you can contact us by clicking on the following link: https://ipstreamers.freshservice.com/support/home#tickets/new/tick